Having the right incentives in place, with those incentives fully aligned to goals, is critically important to strategic success.
I cannot tell you how often I have heard organizations complain about the "chasm" between sales and delivery, that sales sells something that implementation cannot successfully deliver. In almost every case, we find the problem in minutes. Getting management to have the will to make the corrections needed is the real challenge.
From NPR's Planet Money series comes one of the best and clearest stories I've ever heard about the immediate and positive impact that comes from having the right incentives in place. Enjoy! http://alturl.com/hy7kc
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